briskforge Order & Shipping Policy

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Welcome to briskforge. We are committed to getting your grocery and kitchen essentials to you safely and on time. The sections below explain exactly how we handle orders, shipping, and delivery so you know what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive items are packed using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Applied automatically to standard orders over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	USD 29.99	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

briskforge currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we send an automated confirmation email with a direct tracking link and carrier details.

If you have not received a tracking number or see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

Because we begin processing quickly to keep dispatch times short:

• If you need to change your shipping address or adjust your order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, the shipping address can no longer be modified.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: briskforge
• Customer Support Email: [email protected]
• Customer Support Phone: 16232212593
• Physical Business Address: 16012 W HONEYSUCKLE DR, SURPRISE, AZ 85387, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST